Just The F.A.QS
I’ve Got Shipping Questions:
Do you Ship internationally shipping? Because I use alcohol in my perfume base, I am not able to ship my spray perfumes by regular international airmail. (Yes, you can start a sentence with because if you have a main clause in the sentence.) However, because I do hand create every product at the time the order is made, I could create an alcohol-free roll on version of the fragrance that could be shipped internationally. I can ship also alcohol perfumes via FedEx or UPS, but the shipping fees even for small packages tend to be very expensive. If you are interested in international shipping please contact me at Jarek@hotkophe.com
What is the price for Shipping?? Shipping is always free within the United States. All packages ship via USPS ground. (Okay, I know unless there is some secret road to Hawaii, you can’t ship via ground service but I’ll just let the post office worry about that.)
For international shipping options and rates please contact me at Jarek@hotkophe.com
Do you require a signature at delivery? We only require signature verification upon delivery for orders that total $150.00 or more. For order below $150.00 we do not require a signature however, US postal carriers use their individual judgment on whether it is safe to leave the package. If you would like your package shipped signature required please let me know in the comments section. Please be advised there is $ 4.00 fee for this service.
When will my order ship?
All of my products are handmade just for you at the time your order is placed so depending on the complexity of the scent you order it could take 7-21 days for your order to leave the workshop. All of my spray parfums contain alcohol and must be shipped via ground service so it could please allow 2-4 weeks between the time your order is shipped and the time you receive your order.
I've Got Payment Questions:
Are payments on your site secure? Yes, payments are made through a secure SSL site and your data is encrypted.
Can I pay by PayPal or credit card? Yes, the shopping cart can accept PayPal payment or credit card payments.
Can I send a Money Order? Yes, you can send an email to Jarek@hotkophe.com to arrange to pay via postal money order. Personal checks are also accepted, but you need to wait for them to clear the bank. Money orders can be cashed upon arrival so your package can be shipped immediately.
Can I return my order if it doesn't work for me? The thing about cosmetics is that once they been opened or used they cannot be reused. So, unfortunately, I cannot accept returns on products after they leave my workshop. I do offer samples and decant sizes for all my perfumes so you can try the fragrance out before committing to a full-size bottle.
Sometimes the shipping process can be a female dog! So If something should leak or get damaged in transit, please contact us as soon as you receive so I can make it right.
I only use high-quality cosmetic-grade oils that are skin safe, but occasionally people can have sensitivities to certain fragrance ingredients. I also use a lot of natural essentials oils and the thing about oils is people can have allergies or reactions to certain materials, for this reason, I never use natural oils that are known to cause allergic reactions such as oakmoss and nut oils in effort to make my fragrances available for as many people as possible to enjoy. That said if you should develop any skin reaction; please discontinue use of the product. This rarely occurs but it needs to be stated because well, knowledge is power and my legal advisor said I have to. (so it’s really like feeding two birds, with one seed) And now for more legal stuff; Please keep these products out of reach of small children and pets. Broun Suga Co. is not responsible for any damages associated with the use or misuse of the products. All Broun Suga Co. products are meant for external use only. Broun Suga Co. products are made and packed in a non-smoking, pet-free environment, (unless you consider peeves as a pet.)
Do you charge sales tax? Unfortunately, California makes me charge sales tax to all California customers.
Do you give free samples with orders?
Yes, you can request up to two free samples per order with the exception of our discovery sets as the samples are already included.
I’ve Got Product Questions:
What type "base" or "carrier" do you use?
I am not a big fan of denatured alcohol unless you are a big company it’s hard to find I use of organic grain perfumers alcohol, fractionated coconut coconut oil and distilled water
Do your perfumes contain parabens or sunscreens or colorants? No way Jose! I do, however, use a lot of natural essential and tinctures in my products so the slight color variations come from the natural color of the essential oils used.
Do you use only natural fragrance ingredients? No, I do use natural essential oils and absolutes in every fragrance I design. I depend heavily on natural essential oils and absolutes to give the fragrances layers and interest. I also use high-quality synthetic aroma ingredients.
The truth about natural ingredients is that natural isn’t always better. For example, some essential oils can only be used in restricted amounts which are the case with citrus oils and oakmoss. Other natural oils such as almond, peanut, and other nut oils could be downright deadly if used by someone with allergies. Any fragrance we carry that uses any of these restricted oils will always contain a mixture of natural and synthetic compounds, with the exception of the nuts oils in which case I always use synthetic oils.
Another issue with natural oils is that sometimes you have to take extreme and cruel measures to extract the oil such as with musk, civet, and castoreum. In this case, I always use synthetic products and I never use nitro musk.
Also, natural oils can be limited since some plants such as cherry blossom and peach release their aroma in the form of a gas, making it impossible to harvest the oil for perfume use.
Do you use animal ingredients or are your products vegan? Do you test on animals?
All of my products are tested on friends, family and other kindly people who volunteer. I never use animal musk, civet, or castoreum, whenever these notes are listed in the fragrance notes they are always synthetic. I do have a few fragrances use animal derived ingredients such as beach found ambergris and beeswax absolute. Whenever these notes are used they are always listed in the notes.
I'd like to get a scent that used to be on the list but isn't listed right now -- is that possible?
If you don’t see your favorite scent listed don’t lose heart it may still be available if you are looking for something you don’t see listed on the site just send me and email @ Jarek@hotkophe.com
Do you sell men’s fragrances?
All of my fragrances are unisex, tough some fragrances may appeal to men more than
women and vice versa, this is really a matter of personal choice. If you are concerned about a fragrance feeling too feminine the I suggest you just send me an email or Jarek@hotkophe.com and I will be happy to answer your questions that said the best way to really to really know if a fragrance works best for you is to order a sample.